
Frequently Asked Questions
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Black Big K - The truck cannot exceed 15 riders for private and public rides.
Pink Kulture Kutie Jeep - The truck cannot exceed 8 riders for private and public rides.
We must have a minimum of 5 riders for our trucks to ride out. We reserve the right to switch your reservation between trucks to fill the rides.
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Street Parking is available but limited. $5 Fee lot is also available. Bring cash for parking if you drive to the pickup spot. We encourage rideshare & carpooling. Kulture Rides is not responsible for vehicles that are parked on the street or in the lot. Self parking, no valet.
If you park on the street, do not park from corner to in front of studio on either side. Must park behind the light pole. Hermann is a busy street.
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· There are no cash refunds unless trip protection is purchased. Guests with trip protection can cancel for any reason within 48 hours of tour for a full refund.
Only rainchecks are issued for inclement weather , no refunds.
· Late arrival and no-shows will not receive a refund or a credit.
- Guests who experience the tour will not be granted a refund. If your tour is rescheduled, delayed, or weather pending and you agree to board, you will not be refunded after the ride is complete.
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Decorations are allowed, but please keep ’em clean! Decorations must be tasteful (appropriate and non-offensive). Our staff does have the right to remove any inappropriate decorations. No glitter, confetti. Balloons cannot be released into the sky and must be popped and discarded at the end of ride.
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Unfortunately, we are prohibited from picking up any additional passengers after the truck leaves the initial pickup stop. We encourage everyone to make arrangements to arrive early. Houston traffic can be a pain and we don’t want you to miss the ride. There are no refunds issued for the Kulture Rides experience.
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We operate rain or shine. Our trucks come with a covered canopy for rainy days. Pop-up showers happen all the time in H-Town and they are extremely hard to predict. Please dress accordingly for all weather conditions. Do not assume your ride is cancelled because of the weather. A Kulture Rides team member will contact you for ride delays and cancellations.
If a ride is cancelled due to inclement weather, a rain check will be issued that can be used for 12 months unless trip protection is purchased.